Refund policy

RETURNS AND REFUNDS

Due to the personal nature of our body-care products, we cannot accept returns of products that have been opened, used, or had their protective seal removed.

Unopened and unused products may be returned within 14 days of delivery. Items must be in their original condition and packaging. To request a return, contact us at RoAndRayn@gmail.com before sending any item back. Returns sent without prior authorization will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 3 days of delivery at RoAndRayn@gmail.com. Include your order number and clear photographs of the item and shipping packaging so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

We cannot accept returns of opened or used body-care products, personalized or custom items, gift cards, clearance items, or products damaged through improper use or storage.

REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow time for your bank or credit-card company to process the refund.

Original shipping charges are nonrefundable. Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.

CANCELLATIONS

To request a cancellation, contact us as soon as possible at RoAndRayn@gmail.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.